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I had my carpets cleaned yesterday along with a large area rug that had several ink spots on it from a busted ink pen. The guy (Dave) was extremely professional. He did a complete walk through with me before. He explained all pricing ahead of time and gave me additional options that I could choose or not choose. My carpets were really nasty with SEVERAL spills and they ALL came out. He took his time on it and did not rush through the job.
When it came time to work on the area rug, he was honest with me and said that he was very doubtful that he could get the ink out because once you apply the water solution to it, the ink would most likely spread. He really thought about how he might be able to get the ink out. I was definitely resigned to the fact that more than likely the ink was in there to stay. To my surprise, he figured out a way to get almost all of it out (probably 95%). I was shocked and so pleased. I will definitely use this company again.
- Jenny Heater Ferrell
Carpets Look Great
Online reservation was easy and efficient. Got a reminder call the day before and technician called 30 minutes before arrival within the estimated window. Carpet looks great!
- Margot Fosnes
Very Professional and Friendly
My husband heard many radio ads about ZeroRez so we decided to give them a chance. They were very professional, friendly, did what they said they were going to do and didn't try to upsell me with lots of extra things. I paid what I expected and I was very pleased with the results! We have five pets and all the stains on our carpet came up. From the first call on the phone to the technician… Everything went seamlessly and they did what they said they were going to do in the time frame that they had allotted. I would definitely recommend them and will use them again!
- Allison Wildman