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What Columbia is saying about Zerorez
I had my carpets cleaned yesterday along with a large area rug that had several ink spots on it from a busted ink pen. The guy (Dave) was extremely professional. He did a complete walk through with me before. He explained all pricing ahead of time and gave me additional options that I could choose or not choose. My carpets were really nasty with SEVERAL spills and they ALL came out. He took his time on it and did not rush through the job.
When it came time to work on the area rug, he was honest with me and said that he was very doubtful that he could get the ink out because once you apply the water solution to it, the ink would most likely spread. He really thought about how he might be able to get the ink out. I was definitely resigned to the fact that more than likely the ink was in there to stay. To my surprise, he figured out a way to get almost all of it out (probably 95%). I was shocked and so pleased. I will definitely use this company again.
- Jenny Heater Ferrell
Knowledgeable and Professional
I had Aarons Kecel. He was a very young, kind ,and professional gentleman. He was so knowledgeable he never skipped a beat with his words. I am a clean freak and I never had to ask him to clean up his mess. He told me step by step what he was doing whIle educating me. He even walked with me from room to room to show me each room he cleaned. He is a cool cat! I will defiantly go with Zerorez again next year will be my third year!
- Kimberly Hayes
A Great Service
A great service! Kevin called when he was 30 minutes out. He was on time, courteous, and thorough. Very friendly and knowledgeable. Can't ask for more from customer service! Thanks, Kevin, and ZeroRez
- Melissa Gay
They Did An Amazing Job!
They did an AMAZING job!!! We had tons of stains (4kids 5 and under) and the guy got rid of EVERY SINGLE ONE OF THEM!!!! AND told us how to keep them away!!!! I would HIGHLY recommend them and I will DEFINITELY use them again!!!!
- Steven Knopp
Very Professional and Friendly
My husband heard many radio ads about ZeroRez so we decided to give them a chance. They were very professional, friendly, did what they said they were going to do and didn't try to upsell me with lots of extra things. I paid what I expected and I was very pleased with the results! We have five pets and all the stains on our carpet came up. From the first call on the phone to the technician… Everything went seamlessly and they did what they said they were going to do in the time frame that they had allotted. I would definitely recommend them and will use them again!
- Allison Wildman
Complete Satisfaction Every Time
We have used Zerorez several times for cleaning our carpets, sofas and air ducts. Complete satisfaction every time. Always lets us know what it will cost and how it will be done. Our favorite technician is Sean and we always ask for him. I give this company an AAA+ rating.
- William Tolbert
I Highly Recommend Zerorez
I highly recommend Zerorez... I've used their services a few times and have always been pleased. They are very professional and courteous... it was a breeze to set up the appointment and they were very helpful in explaining the various services. Kevin showed up promptly during the appointment time slot and also did a great job explaining the job he was about to do. He went above and beyond to make sure his job was done satisfactorily, which it was, and he was super professional and friendly too! I will definitely be using them again when needed!!!
- Karen Wrye
I Couldn't Be More Pleased
I couldn't be more pleased with the cleaning of our carpets. The stains were removed and the high traffic areas look like new! The technician was polite, on time, and very informative. I would highly recommend Zero Rez for your floor and upholstery cleaning needs!
- Travis Taylor
Would Definitely Use Them Again
The technician was very nice and professional. He took the time to explain the treatments and set my expectations upfront. He was able to quickly remove pet stains and stains left by colored markers. Would definitely use them again.
- Devika Kumar
By Far The BEST Carpet Cleaning
This is by far the BEST carpet clean I have ever gotten. I am very very picky about my carpets and they turned out amazing! The gentleman who did it was so sweet and professional and did an amazing job! I am sO PLEASED! This is the only carpet cleaning service that you should call!
- Sarah Willits
They Are Fantastic
I've had Zerorez out twice and they are fantastic. Both techs we're extremely professional and easy to work with. Great value for the money. I highly recommend Zerorez.
- Ken Wetmore
Very Helpful and Professional
Jason was willing to help me slide some things out of his way. He gave me options about the furniture in the room - whether to move it or put styrofoam underneath it. He was professional. He went out of his way to explain exactly what he would be doing,how long the drying time was, what I could do to shorten the dry time. He asked me several times if I had any questions. He told me to let him know, interrupt him, if I came up with questions while he was cleaning any of the rooms. He genuinely wanted to make sure I was happy with the service,wanted to answer any questions,and make sure I was satisfied with the end result (which I was). I've already recommended Zerorez to a friend of mine.
- Joyce E. Wheaton
Carpets Look Great
Online reservation was easy and efficient. Got a reminder call the day before and technician called 30 minutes before arrival within the estimated window. Carpet looks great!
- Margot Fosnes
Blown Away By The Service
Again, I was blown away by the service Zerorez gave me! Clint did a knock-out job on cleaning out all of our 15 air vents (which had 7 years worth of dust, dirt, even old Monopoly money!-thanks, kids). We will breathe better because of it. The rates are so much more reasonable than other companies. Great job, Zerorez! Clint and Shawn, I'm sure you will hear from us again! Next project... Grout cleaning/sealing!
- Tiffany Blevins Mansfield
GREAT experience With These Folks!!
GREAT experience with these folks!! The customer service lady that booked our appointment over the phone was extremely professional and very sweet. As well, the gentleman that came to our home was very professional, courteous and did a fantastic job! Before he left, we also decided to book an appointment to have Zerorez clean our air ducts. They're definitely a company I will call upon again.
- Trent Potter
Highly Recommend Zerorez
Cleaning carpets is not my specialty but I'm glad I called Zerorez because they are experts. I called on Wednesday, carpets were cleaned on Thursday, they look as good as they did they day we moved in 17 years ago. I highly recommend Zerorez if you are needing your carpets cleaned. Daniel did an awesome job and answered all my questions and he was very professional. Thanks Zerorez and Thanks Daniel C!
- Bob Rose
I've Been Very Impressed Both Times!
This is my second time using this company and I've been very impressed both times! I'm a renter with animals who aren't kind to my carpets. Today, I called asking for a same day appointment (a long shot) the woman on the phone was very friendly and said they had an opening and someone would be at my home within 2 hours. TWENTY minutes after I called, Chris was at my house ready to get started. I was rushing around my house to be ready for them! This was the fastest, most professional service I've ever experienced. Chris did a FANTASTIC job and my carpets look and smell like new.
- Emily Jo Bacher
Carpets Looked As Good As The Day We Moved In
We are in the process of selling our house and wanted to get the carpets professionally cleaned. We called Zerorez on Wednesday, Daniel came out Thursday and did a fabulous job. The carpets looked as good as the day we moved in 17 years ago. He was very polite, professional, explained everything he was going to do and answered all my questions. I highly recommend Zerorez!
- Bob Rose